Games culture is struggling with a pervasive lie: that it's simply not possible to stop players from behaving like abusive jerks. Log in to any online game or popular stream and there is a good chance you'll run into hostility, trash talk and aggression from strangers over voice or text chat. As it does everywhere online, this hostility disproportionately affects the marginalised: women, people of colour, LGBT people. The common use of slurs and other demeaning language creates an unwelcoming space. It is certainly not an easy problem to solve, but neither is it an inevitability we have to live with. When game developers choose to prioritise the issue, they can have a highly positive impact.